Features
5-star review funnel
After every trip, guests get a text asking how it went. Happy guests go straight to Google and Tripadvisor. Anyone under four stars tells you privately instead.
Included in the CharterChoice system, $297 a month.
Book a Call- of people read reviews before choosing a local businessBrightLocal, 2026
- 97%
- won’t use a business rated under 4 starsBrightLocal, 2026
- 68%
- of people asked for a review go on to leave oneBrightLocal, 2026
- 83%
Sound familiar?
“The boat next door has twice as many reviews.”
5-star reviews only
Guests rate their trip first. Four and five stars go to your Google and Tripadvisor review pages. Below four stars, they’re sent to a private feedback form and you get a text to make it right.
Automatic follow-up reminders
“Sure, I’ll leave you a review,” but the truth is people forget. We follow up to four times over four weeks, about a week apart, so nobody gets annoyed.
Ask for reviews in one click
Requests go out after every trip on their own. Want to send one by hand? Enter the guest’s name and number, hit send, and the system handles the rest.
5-star review injector
Give us a list of at least 150 past guests. We’ll launch a review campaign offering a $50 gift card or something similar to encourage them to leave feedback and come back.
How it works
When a trip wraps up, each guest gets a short text thanking them and asking how it went. Guests who rate you four or five stars go straight to your Google and Tripadvisor review pages. Anyone who’d rate you lower lands on a private feedback form, so you hear about it before the internet does.
More reviews help you show up higher on Google Maps, and they’re the first thing a family compares when they’re choosing between you and the boat next door.
Questions
Can guests still leave a bad review on Google?
Anyone can post on Google directly. The funnel makes sure the guests we ask are steered the right way, and unhappy guests reach you first, while there’s still time to fix it.
Also in the system
Website with direct booking
A website built for charter operators, with FareHarbor's Book now button on every trip page, so guests pick a date and pay without calling you.
Learn moreChat that turns into a text
When a visitor asks a question on your site, they leave their number and the conversation moves to text, so it lands on your phone instead of an inbox.
Learn moreMissed-call text-back
A caller who gets no answer gets a text from your business number within about a minute, before they call the next boat.
Learn moreMonthly direct-booking report
Once a month you get a text with what you booked direct, and how much you saved by not paying Viator's commission on those trips.
Learn morePast-guest campaigns
Your past-guest list, put to work for repeat trips and referrals. It works best for fishing charters with regulars.
Learn more
Get it running before your next season
Book a short call. It’s $297 a month, month to month, and the build takes 7 to 10 business days.
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You’ll talk to Nick, our co-founder.